Frequently asked questions

The Cookie Club is based in Point Cook, Victoria. Our cookies are available in-store at our sister brand’s flagship store, Cake Creations by Kate, in Stockland Point Cook Shopping Centre (Coles quadrant), at Shop 111, 5 Main Street, Point Cook VIC 3030. Kate Day opened Cake Creations by Kate in 2017 and created The Cookie Club in 2018. You can also have your cookies shipped anywhere in Australia via AusPost.

The Cookie Club was founded in 2018 by Kate Day, the baker behind Cake Creations by Kate (est. 2017). Kate still designs and oversees every order, and you can follow her on TikTok at @katedaycakes.

We specialise in three things: hand-decorated royal icing cookies, edible image printed cookies (photos, artwork and designs printed on edible paper), and corporate logo cookies for businesses, events and gifting.

Send us an enquiry through our enquiry form with your date, the number of cookies, your theme or logo, and whether you’d like to pick up from Point Cook or have them posted via AusPost. We’ll reply to confirm availability, design details and a quote.

As early as you can. Every order is made by hand and our calendar fills quickly around school holidays, Christmas, Mother’s Day and wedding season, so getting your enquiry in early is the best way to secure your date.

Every cookie is baked with love by our talented team, who handcraft and decorate each one by hand, under the eye of founder Kate Day. Our baking kitchen is approved by Wyndham City Council.

Yes. We ship cookies anywhere in Australia via Australia Post (AusPost). Need them in a hurry? Express Post is available for rush orders. We’ll confirm the postage options for your order when we reply to your enquiry. Or you can pick up your order from our shop at Shop 111, 5 Main Street, Point Cook VIC 3030.

No. We don’t make cookies for allergies or special dietary requirements (such as gluten-free, egg-free, dairy-free or nut-free). Our cookies contain common allergens including wheat (gluten), egg and dairy, and are made in a kitchen that handles other allergens, so they aren’t suitable for anyone with a food allergy.

No. The Cookie Club™ was founded by Kate Day in Point Cook in 2018 and our name and bitten-cookie logo are our trade marks. We are not connected with any other business using a similar name or logo. Our only official website is thecookieclub.au and our official Instagram is @thecookieclubaustralia. Here’s how to make sure you’re ordering from us.

Royal icing needs time to set between layers, so detailed sets are made over several days. Enquire as early as possible so we can secure your date.

Yes. Send us your invitation, colour palette or inspiration photos with your enquiry and we’ll design a matching set.

Yes. Names, ages, initials, dates and short messages are some of our most requested details.

Yes. Let us know in your enquiry if you’d like them individually wrapped for favours, party bags or gifts.

Send the original, highest-resolution photo you have (not a screenshot) and we’ll let you know if it will print well.

Yes. A set can include multiple images, which is great for birthday montages and family celebrations.

We can only print images you have permission to use. For businesses, see our corporate logo cookies.

Edible paper is very thin and has a mild, neutral taste. You’ll mostly taste the cookie and icing underneath.

A high-resolution PNG with a transparent background, an SVG or a PDF works best. Include your brand colours (HEX or Pantone) if you have them.

Yes. Tell us the quantity and date in your enquiry and we’ll confirm what’s possible and how much lead time we need.

Yes. Individually wrapped cookies are ideal for events, conferences and gifting.

Yes. We’ll send a quote for your approval, and an invoice for your records.